Elevate&Co takes all complaints seriously and aims to resolve them quickly, fairly, and in a way that improves how we work.

How to Make a Complaint

In the first instance, please contact us by email at elevate@elevateandco.uk. We will acknowledge your complaint within two working days.

Stage 1: Informal Resolution

Most complaints can be resolved informally. We will discuss your concern with you and aim to reach a fair resolution within five working days.

Stage 2: Formal Complaint

If you are not satisfied with the outcome of the informal stage, you may submit a formal written complaint to us. We will investigate fully and provide a written response within 15 working days.

Stage 3: Review

If you remain unhappy following the formal complaint stage, you may request a review by a senior member of our team. We will respond within 20 working days.

Anonymous Complaints

We will consider anonymous complaints where it is possible to do so. However, we may be limited in our ability to investigate or respond fully without contact details.

Record Keeping

All complaints are logged and reviewed periodically so we can identify patterns and continue to improve our services.